Question 1

Are extra batteries available for purchase?

Accepted Answer

Hello Lou,

Yes, extra batteries are available for purchase. Here is the link to the compatible G-Max 40v batteries https://www.amazon.com/GreenWorks-29462-G-MAX-Li-Ion-Battery/dp/B00AW72XFQ/ref=sr_1_3?ie=UTF8&qid=1507209379&sr=8-3&keywords=G-Max+40v+batteries.  If you have trouble with this process, please feel free to contact us at 1-888-909-6757 for assistance.

Question 2

The string on mine stopped feeding and I can't pull any out either. Any ideas?

Accepted Answer

I found this happens when I am weeding in cracks in concrete and the line is abraded quickly. I use the manual feed button the the bottom, but the manual states that the line auto advances with every pull of the trigger by 1/4.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.greenworkstools.com/media/documents/21332_E.pdf&ved=2ahUKEwj70PvA4LPkAhVjLH0KHR68AZYQFjAAegQIAhAB&usg=AOvVaw1tOELy7rumPyp1uRykqQsF&cshid=1567483754657

Question 3

I have the 40v green works chainsaw. I am assuming the battery will work in both?

Accepted Answer

I have a lawnmower and pole saw and pole chain saw. They use the BAF704 battery (4.0AH). It will use other batteries that have a usb port on top. 
This weedeater will not work with that battery. 
This has become a major rub with me. 
I invested in greenworks specifically because all the 40v tools would use the same battery. 
Not true. And it’s hell to figure out what works with what because it’s closely guarded, and answers are vague from techs, like the one who answered here. “No” is a good answer when the answer is no. “Any gmax elite happy super wizard battery will work in this tool.” 
True answer, but doesn’t answer the question.
“Will my battery BAF704 work in this tool?”
No. No it won’t.

If I had time, I’d take a look and check a guess I have. Gmax batteries have a model number that is all numbers. Max batteries have letters and numbers. I do NOT know this is the case, yet. 
I’ll try to look it up when I get a chance. 
Then, so long as the listing mentions max or gmax, I’d feel better about making a purchase since I’m already roped into this line. 
I certainly won’t forget, I got tipped by the inordinate number of 1 star reviews. 
Almost all of them were over battery compatibility. 
It makes no earthly sense to me why they’d go through such trouble to get bad reviews.

Question 4

I just bought the G-MAX 40V 19" 3-in1 Push Mower (#25223).  Does this string trimmer use the same batteries?

Accepted Answer

Over on the GreenWorksTools website, they seem to say Yes.
"Essentially, BAF724 is another model number for 29472 as they are both 40V 4.0Ah batteries" 
"... can be used with all Greenworks GMAX, Max, or Elite battery models"

Greenworks 40V 13-Inch Cordless String Trimmer / Edger (Gen 2), 2.0Ah USB Battery and Charger Included

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